In ODG’s latest white paper, MCG Health Editor MD, Meghan Tierney, and Associate Vice President and Managing Editor, Stacey Popko, MD, MBA, discuss the following areas related to this topic:

1. Historical info on the background of the opioid crisis
2. CDC guidance on opioid prescribing
3. Best practices for the prevention of overdoses
4. Potential alternatives to opioid prescribing

The post Opioid Prescribing: Best Practices and Alternatives appeared first on Insurance Journal Research.

From 2021-22, the cognitive research and product development company partnered with a large insurance company to pilot a study aimed at improving the accuracy of crash risk prediction by integrating crash-avoidance skills metrics with usage-based insurance (UBI) metrics. The goal was to learn if risky driver behaviors could be modified.

Download this white paper for a summary of the findings.

The post How Crash Avoidance Training Can Boost Driver Safety and Insurer Profitability appeared first on Insurance Journal Research.

This report examines the factors behind the rising costs and presents several key technologies that improve claims outcomes by reducing accident frequency.

The post Using Technology for Accident Prevention and Claims Cost Reduction in Personal Auto appeared first on Insurance Journal Research.

• How automation addresses four urgent challenges facing the insurance industry today.
• The business value of automation and the specific use cases that drive it.
• Common automation misconceptions and separating fact from fiction.

Denise Garth Chief Strategy Officer at Majesco		Chris Sarro Chief Customer Officer at SMA Technologies
Andrea Downing Product Marketing Manager at SMA Technologies		Cordy Ramer Manager Automation Consulting at SMA Technologies

Denise Garth, Majesco – Chief Strategy Officer
A widely regarded InsurTech thought leader and recognized as a InsurTech Top 50 Influencer, InsurTech Influencer Making Waves inaugural winner, a Top 50 Women in SaaS in 2020 and 10 Women in Fintech to know in 2022. Denise Garth is the Chief Strategy Officer at Majesco. Today, Majesco is a global leader of cloud insurance software solutions with products that empower insurers to modernize, innovate, and connect their business at speed and scale. Garth began working at Majesco in 2015 as a Senior Vice President in Strategic Marketing, Industry Relations, and Innovation before her recent appointment as CSO in September of this year. Garth leads the company’s strategy, marketing, industry relations, and innovation in support of Majesco’s client-centric strategy. With both P&C and L&A insurance experience, Garth has also authored research and articles grappling with the key issues and opportunities facing the insurance industry.

Prior to Majesco, Garth’s extensive leadership career has spanned both business and IT across the insurance industry such as Century Companies, CUNA Mutual Group, Mutual of Omaha, Bowne Global Solutions, ACORD, Innovation Group, and Strategy Meets Action. A renowned strategic thinker, innovation leader, international speaker, and author, Garth has deep international ties across North America, Asia and Europe. She is active in the InsurTech space, is an Advisory Board Member for the Silicon Valley Insurance Accelerator, and a Mentor for the Global Insurance Accelerator. Garth holds a bachelor’s degree in math and computer science from Central College in Iowa.

Chris Sarro – Chief Customer Officer, SMA Technologies
Chris Sarro is the Chief Customer Officer at SMA Technologies. He’s responsible for all existing customer relationships, revenue, and satisfaction.

Prior to joining SMA, he spent the last decade leading customer-facing teams at high-growth startups. He’s passionate about creating and implementing effective systems to identify needs and meet customer goals.

Andrea Downing – Product Marketing Manager, SMA Technologies
Andrea Downing is the Product Marketing Manager at SMA Technologies. She is responsible for featuring the benefits and advantages of OpCon through webinars and visual materials.

Prior to joining SMA, she had spent the last 20 years working with libraries all over the globe. She held the positions of software trainer, sales engineer, and product owner for a major library software company.

Cordy Ramer – Manager Automation Consulting, SMA Technologies
Cordy Ramer has been a consultant at SMA Technologies for 12 years and is responsible for overseeing a team of automation experts who implement the use of OpCon across hundreds of organizations. He has vast experience and deep technical knowledge of all thing’s automation related.

The post 4 Urgent Business Problems Insurers Can Solve with Automation appeared first on Insurance Journal Research.

Two-way interactions between users and your staff are the lifeblood of building those all-important consumer relationships. Ensuring that you’re delivering the right interaction at the right time can make all the difference in building customer loyalty, which is why you need the flexibility to deliver the perfect experience for each individual user’s needs. While there are a vast number of different things your users will want from you, their needs can be broadly categorized into 4 unique types that can help you uncover the best type of interaction to suit them.

In this white paper, you will discover:

1. The different factors that influence user needs, and how they affect them.
2. The Interaction Needs Map, demonstrating the four major types of needs and how to identify them.
3. The perfect type of interaction for each need type.

The post The 4 Types of Needs: The Right Interaction at the Right Time appeared first on Insurance Journal Research.

This white paper explores a strategy that allows insurers to keep current legacy systems in place, while putting a digital experience on top of your systems to modernize your solutions and align to today’s customer expectations.

In Glia’s white paper, you will learn about:

• Customer expectations for your digital properties
• Three ways to provide a modern front-end to your legacy systems
• How deploying a Digital Customer Service solution can future-proof your technology stack

The post Extending the Life of On-Premise Legacy Insurance Technology with Digital Customer Service appeared first on Insurance Journal Research.

Work-From-Home vs Hybrid vs Return-to-Office Flexibility

Big ‘I’ Report: Independent Agency Channel Slowly Growing

101 Sales, Marketing & Agency Management Ideas

Is Automation the Answer to Microbusiness Insurance Profitability?

Private Clients Need More Than the Standard Coverage – From Baseball Cards, Sneakers, Jewelry, Cyber and More

Global Insurance Prices Continue to Moderate in Q2 With Exception of Property: Marsh

The post Insurance Journal August 21, 2023 Issue appeared first on Insurance Journal Research.

• Fun ways to engage with prospective clients
• Tips to use artificial intelligence and automation
• Ideas to stand out from the crowd

It’s a must-read super-list of successes, suggestions, and pearls of wisdom from agents, insurers, consultants, associations, vendors, CSRs, and CEOs alike. End the year strong and excel in 2024 with these great ideas in hand!

The post 101 Sales, Marketing & Agency Management Ideas 2023 appeared first on Insurance Journal Research.

Likewise, the winners of “surviving a recession” won’t be those who reactively cut essential services or staff members to make an arbitrary goal. Instead, they’ll be those who strategically ensure they get the most out of the systems and people they have. However, while effective businesses don’t cut just for the sake of cutting, they’ll also never pay for something they don’t need.

Read this guide from AgentSync and learn how to eliminate 9 of the most common unnecessary expenses.

The post Don’t Pay for What You Don’t Need: The Insurance Industry’s How-To Guide appeared first on Insurance Journal Research.

The Top 100 list is ranked by total property/casualty 2022 agency revenue and comprises only those agencies whose business is primarily retail, not wholesale. This download also includes:

• Top 20 Banks in Insurance Brokerage Fee Income
• Top 20 Bank Holding Companies in Insurance Brokerage Fee Income

Insurance Journal wishes to thank all of the agencies and brokerages that were willing to share their information and cooperated in the process for the Top 100 report. The result is a glimpse at some of the nation’s most successful independent insurance agencies and brokerages.

The post Insurance Journal’s Top 100 Independent Property/Casualty Agencies List 2023 appeared first on Insurance Journal Research.

Here’s a helpful checklist with some practical ways to plan for and prevent heat-related illnesses.

Bonus: Also included is a quick guide to understand the National Weather Service Heat Index.

The post Heat Illness Checklist appeared first on Insurance Journal Research.

Unanimously, all 12 people expressed a bright outlook for their financial future, even as anxieties about The Future — the political future, the economic future, the ecological future — hovered in the background.

In our latest study, Cake & Arrow asks participants: does insurance help to allay these anxieties? Their answer: Kind of. To learn more, read the stories of the 12 people we spoke to.

The post We’re Anxious but Optimistic: What These 12 People Want Insurance Companies to Know About Their Finances appeared first on Insurance Journal Research.

2023 Top 100 Property/Casualty Agencies

Auto Claims Inflation Speeds Ahead of Premium Increases

Connecticut Agent’s Failure to Disclose Dog

Specialty P/C Insurers Outperform Their U.S. Peers: Report

Workers’ Compensation Remains Profit Engine for U.S. P/C Insurers

Fun Equals Risk. Sigh.

The post Insurance Journal August 7, 2023 Issue appeared first on Insurance Journal Research.

Between the Lines is a new video series where we take a quarterly look at Carrier Management magazine, with interviews, commentary and in-depth analysis of the stories featured in the latest issue.

In this episode, Carrier Management deputy editor Elizabeth Blosfield will talk with experts about how underwriting needs to evolve with this ever-changing landscape. Tech advancements, changing climate risk, growing cyber threats, and new generations of insurance consumers mean that underwriters today have a lot to keep up with.

What you will learn in this episode:

• Why underwriting is becoming more specialized
• How the search for underwriting talent is changing
• How to help your MSO clients deal with the garble of state-by-state regulations
• The ways behavioral science is benefitting underwriters
• Where tech advancements are taking the industry
• What can be done to assess changing climate risk

Host: Elizabeth Blosfield Deputy Editor at Carrier Management		Tracey Ant Head of Middle & Large Commercial Business Units, The Hartford
Lore Farrell VP of Product Management, Slice Labs		Tim Zawacki Principal Research Analyst, S&P Global Market Intelligence
Elizabeth Johnson Chief Operating Officer, Ascot

                  This episode is sponsored by

The post The Evolving Role of the Underwriter appeared first on Insurance Journal Research.

Watch now as Patrick Wraight, Academy Director of Education, hosts a panel of experts to discuss the current hard market.

They discuss what’s really going on, and how agents can navigate the difficulties they are seeing in the marketplace.

NOTE: We are currently offering this class free as a service to the insurance industry. Please don’t miss this limited offer.

The insurance market goes through cycles. In a soft market, the prices go down, policies are favorable to the insured, and the underwriting is relaxed. When the market turns and hardens, that all goes away. Prices go up. Underwriting gets strict. Exclusions appear everywhere.

The indications are that we are involved in a serious hard market. There have been record insolvencies in Florida. Several carriers have stopped writing new business in California. Insurers in every state are reacting to the hardening market.

The Academy of Insurance has brought together a panel of experts to discuss what is going on in the market and how agents can respond to it. Our panel for this conversation includes two Academy faculty members, Nancy Germond and Bill Wilson. Our third member of the panel is a newcomer to the Academy, Scott Margraves. Academy Director of Education, Patrick Wraight, will moderate the conversation.

The post What Should Agencies Do Given the Current Condition of the Insurance Market? appeared first on Insurance Journal Research.